microsoft word is not responding. No tools are working, or connecting

Question

I am having trouble using microsoft word, nothing is working. none of the word tools are working.

Can you find the problem, I purchased windows, and now it is not connecting

Answer 1

Hi,

Can you try opening other Office apps, such as Excel or PowerPoint? Are they opening properly?

Please go to: https://account.microsoft.com/services

Can you confirm if your Microsoft 365 subscription appears there and is listed as active?

What changes were made to your Microsoft 365 subscription before this issue started?

---

In the meantime, try repairing Office to fix any installation issues. In the search bar, type Control Panel > Programs and Features > Microsoft 365/Office > right-click it > Change > select Online Repair.

---

If the issue persists, press Win + R, type winword /safe, and press Enter to start Microsoft Word in Safe Mode. This temporarily disables add-ins and other non-essential components. If Word opens correctly in Safe Mode, go to File > Options > Add-ins and disable the add-ins one by one to identify if one is causing the issue.