I can not shut down or restart my pc.

Question

I can not shut down or restart my pc.

Angela Castle 0

I went to restart my computer by using the start menu and clicking the power button, but there is a message "There are currently no power options available" displayed instead of the normal "Sleep-restart-shut down" menu. What happened? How can I restore the normal options? I can only shut down using my power button on the case.

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2 answers

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Answer 1

DaveM121 937.2K Independent Advisor

1

Have you installed a browser named the Respondus/LockDown browser on your PC perhaps for taking an online exam, that is the usual cause of this problem.

2

If you have not installed that browser:

Click your Start Button, type regedit and hit Enter to open the Registry Editor.

Click View and make sure 'Address Bar' is turned on.

Paste this into the Address Bar at the top and hit Enter.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer

Please provide a screenshot of that Registry Editor page.

Angela Castle 0 Reputation points

2026-08-08T07:06:59.6933333+00:00

I did not install any Respondus/LockDown browser. My system seems to only got this far HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies

There is no Explorer there.
DaveM121 937.2K Reputation points Independent Advisor

2026-08-08T07:11:56.41+00:00

Thank you for that information.

Click your Start Button, then just type cmd

On the resulting list, right click Command Prompt and select 'run as Administrator'

Paste each of these commands into Command one at a time and press Enter, wait for each command to complete, before running the next command, if you receive an error on any command, ignore that and continue to the next command.

reg delete "HKLM\Software\Microsoft\Windows\CurrentVersion\Policies" /f

reg delete "HKLM\Software\Microsoft\WindowsSelfHost" /f

reg delete "HKLM\Software\Policies" /f

reg delete "HKLM\Software\WOW6432Node\Microsoft\Policies" /f

reg delete "HKLM\Software\WOW6432Node\Microsoft\Windows\CurrentVersion\Policies" /f

reg delete "HKCU\Software\Microsoft\Windows\CurrentVersion\Policies" /f

reg delete "HKCU\Software\Microsoft\WindowsSelfHost" /f

reg delete "HKCU\Software\Policies" /f

reg delete "HKLM\Software\Microsoft\Policies" /f

Then, close Command Prompt and restart (not shut down) your PC

Answer 2

Senthil kumar 2,580

Hi @Angela Castle

press windows key search box type command then select command prompt right click -> select run as administrator.

then type or paste the below command.

powercfg -restoredefaultschemes

restart your pc. it will fix your issue.

suppose not success try below commands.

sfc /scannow
DISM /Online /Cleanup-Image /RestoreHealth

try to restart from another way press ctrl+alt+del from here you try to restart your pc.

Thanks.

Angela Castle 0 Reputation points

2026-08-08T07:08:04.7166667+00:00

Did this process and nothing changed. Though now I have had to reinstall Chrome as it quit working.