Bought Minecraft: Java & Bedrock Edition Deluxe Collection and can't play it now since WIndows store shows the product as Currently not availabe?

Question

Minecraft launcher also doesn't recognize my purchase and offers only a trial version.

Answer 1

Hi Maksim Djackov,

I really wish I could assist you directly on this issue. However, the behavior you're experiencing is tied to back‑end systems and service functionality, and unfortunately, we don't have the authority or access required to investigate or make changes at that level.

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas.

Given these limitations, the most appropriate avenue for product changes or feature requests is to:

• Minecraft Help.
• Microsoft Support.

Thank you for your understanding, and I hope the support team can resolve this for you soon.