Azure Student Account - Accidental Premium Service Charges - Request for Billing Guidance

Question

Hello,

I am a student using Microsoft Azure for learning purposes.

While practicing with Azure, I accidentally provisioned premium services, including API Management Premium and App Service Premium v3. I was unaware that these services would incur significant charges while running.

As a result, I received invoice G176540100 for £665.00. The resources were created only for educational learning and were not used for any commercial purpose.

When I try to request a refund in the Azure portal, the invoice shows as not eligible for expedited refund. I would like guidance on how to contact the Azure Billing team and request a manual review of these charges.

I would be very grateful for any advice or assistance.

Thank you.

Answer 1

Hello @Zubeda Khanum (Capgemini) I hope you are doing well,

,

Welcome to Microsoft Q&A.

Since these are unexpected Azure charges and the portal indicates that the invoice is not eligible for an expedited refund, the next step is to request a manual billing review from Microsoft.

Please open Help + Support in the Azure portal and create a Billing support request. Include the invoice number (G176540100), the amount (£665), the affected subscription, and explain that the resources were provisioned accidentally for educational purposes and have since been removed. Follow this guide to open a ticket https://learn.microsoft.com/en-us/answers/questions/2283753/billed-for-azure-backup-stopped-15-months-ago

You can also review the invoice and individual usage charges in Cost Management + Billing to identify exactly which resources generated the charges.

Please note that Microsoft Q&A cannot directly adjust or refund Azure invoices. The Billing Support team will need to review the circumstances and determine whether an adjustment or refund is possible.

If my answer helped you, please consider marking it as accepted. This helps others in the community find similar solutions.

Answer 2

Open Cost Management + Billing in the Azure portal → Help + Support → make a Billing request with invoice G176540100, noting the accidental Premium usage. When expedited refund isn’t available, this request is the path Azure uses for manual review. The Billing page shows the regional phone number, though refund decisions still go through the support request.