Sons account was hacked

Question

My sons account ******@outlook.com was hacked. My email address used to be the recovery email and someone hacked his account and changed it. Now he cant get into his account!!!! They changed his password and recovery email! Please help asap!

Answer 1

I understand your frustration.

Unfortunately, there is nothing that can be done to recover the account once the hacker has successfully replaced the account's security info.

Please be advised that Microsoft Support will not be able to assist with manual recovery, unblock, and escalation for this case, as stated in this article, that they are not permitted to send password resets, access, or even change any details on the account:

https://support.microsoft.com/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

Moving forward, please check this link for more information on how to secure your account and to prevent hacking incidents:

https://support.microsoft.com/accounts-billing/manage/how-to-help-keep-your-microsoft-account-secure

Best regards,

Darhyl

Answer 2

There has to be a way! Thousands of dollars worth of games. I have to be able to verify my identity to get back in. Is there a live person I can talk to via phone or email?

Answer 3

Hey there. Nice to meet you.

I'm sorry you and your son are experiencing this.

Based on your description, the hacker was able to remove the account's security info and replace it with their own email address.

Since the security info has been replaced by the hacker, I'm afraid there is no other working method to recover the Microsoft account, and Microsoft Support cannot help either.

Thank you for your understanding.

Best regards,

Darhyl