How do I log into Outlook? Outlook keeps asking me for email and password. I have done that but it comes back with an error message.

Question

How do I log into Outlook?

Outlook keeps asking me for email and password. I have done that but it comes back with an error message.

Answer 1

Hi,

What is the exact error message you get when you enter your correct email address and password?

Please try using a different internet connection. Then, open an InPrivate window (Ctrl + Shift + N) in your browser and try signing in to your account using the link below:

https://account.microsoft.com/

Can you sign in successfully there?

Answer 2

For classic Outlook on Windows, repeated sign-in prompts are commonly caused by one of these issues:

1. Check the sign-in details
   • Make sure Caps Lock is off.
   • Enter the full email address as the user name.
   • If the password was recently changed with the email provider, Outlook must be updated with the new password.
   • If this is a work account, the password may have expired and need to be changed with the email administrator or provider first.
2. If Outlook worked before and now keeps asking for the password
   • Change the password with the email provider or administrator first if needed.
   • Then update the saved password in Outlook.
3. Update Outlook
   • In Outlook, go to File > Account > Update Options > Update Now.
   • This is especially relevant for Outlook 2016, where a known password-prompt issue was fixed by installing the latest updates.
4. If Outlook shows “Need Password” every time or cannot create a profile
   • In Outlook, go to File > Options > Trust Center > Trust Center Settings > Privacy Options.
   • Make sure Allow Office to connect to the Internet is selected.
   • If this setting is off, Outlook can repeatedly prompt for a password or fail to create a profile.
5. If connecting to Microsoft 365 with newer Outlook versions
   • Run the Microsoft self-diagnostics tool: Diag: Outlook keeps asking for my password.
   • It performs automated checks and suggests fixes.
6. If using an older affected Outlook version
   • Exit Outlook.
   • Open Control Panel > Mail.
   • For affected older versions, changing Logon network security to Anonymous Authentication is the documented fix.

If the mailbox is from another provider, the password must be changed on that provider’s website first, then updated in Outlook.

---

• Troubleshoot Outlook email setup
• Outlook 2016 keeps asking for username and password
• Outlook continually prompts for your password when you try to connect to Microsoft 365
• Password prompt at every Outlook start or can't create profile