Duolicated MS accounts

Question

I have a family account which includes the following user - [Moderator Note: Personal Info Removed]@hotmail.com (Mrs [Moderator Note: Personal Info Removed]).
Previously this account was charged individually.
MS have attempted to take payment for the individual account.
The payment was requested from a Barclays account which caused the account to be frozen.
Barclays have again stopped and cancelled the payment ref [Moderator Note: Personal Info Removed] 
Please confirm that there will be no further attempts to take payment from [Moderator Note: Personal Info Removed]  account.
[Moderator Note: Personal Info Removed] 

Answer 1

Please note further my recent enquiries MS has now charged [Moderator Note: Personal Info Removed] ([Moderator Note: Personal Info Removed]@hotmail.com) £84.99 individual subscription even though she is using my family account.

Please confirm that the over charge will be returned forthwith.

Please also ensure that the records for [Moderator Note: Personal Info Removed] are updated.

It will more helpful if someone from MS could call me on [Moderator Note: Personal Info Removed] to resolve this matter.

This is the 3rd request for a phone call.

[Moderator Note: Personal Info Removed] 

Answer 2

Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.  

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Hello peter scofield

I’m sorry this has been so difficult to resolve.

Please note that this is a public community forum, so we cannot access either account, cancel the individual subscription, confirm its billing status, or arrange a telephone call.

To prevent further payment attempts, you should sign in to Services & subscriptions using the hotmail account you mentioned above, locate the individual Microsoft 365 subscription, select Manage, and turn off recurring billing or cancel it. If Turn on recurring billing is displayed, recurring billing is already disabled and the subscription is set to expire.

Because a payment has already been attempted, please contact Microsoft Support for further assistance:

Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems. Our role is limited solely to providing technical guidance on reported incidents, requests, or ideas.  

1. Open a website link - Contact - Microsoft Support 
2. In the box below "We're here to help", type Microsoft 365, click "Get Help", and then click "Contact Support" below. 
3. In this section, you will need to sign in to your Microsoft account. 
4. Select "Microsoft 365 and Office" under Products & Services, select "Manage my Subscription" as the category, and click to confirm 
5. You can select " Chat with a support agent in your web browser " to access the chat window. 

I hope you can get the support you need

Have a nice day.

Answer 3

I am not making any progress with this query.
Please advise the action I need to take.
It will be helpful if someone from MS were to call me on [Moderator Note: Personal Info Removed].

Thank you

[Moderator Note: Personal Info Removed] 

Answer 4

If the query cannot be answered please prvide telephone number so I can discuss the matter with a person.

Answer 5

Re Duplicated MS accounts
Please confirm that the above query will be actioned.
[Moderator Note: Personal Info Removed]