I am unable to remove expired card from payment methods

STUARTHAYES-1342 0 Reputation points
2026-08-10T12:45:13.2666667+00:00

When trying to remove an expired card it fails and advises to contact support.

I have checked as far as possible and confirmed there are no active subscriptions for that card.

None of the suggested solutions provide an answer to the issue.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
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  1. Darhyl Amizola 50,110 Reputation points Independent Advisor
    2026-08-10T13:24:38.5066667+00:00

    Hey there! Nice to meet you!

    Based on your description, you will need to reach out to Microsoft Billing Support for further assistance:

    https://support.microsoft.com/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=S.HP.SmcContactUsLanding

    Type "remove payment method" > click "Get Help" > Scroll down to Sign in to Contact Support > click "Contact Support" > Microsoft 365 and Office > Billing and Payment Updates > Confirm > Chat with a support agent in your web browser

    Please let me know if you need anything else.

    Best regards,

    Darhyl

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