My microsoft account was hacked

Question

My microsoft account was hacked 2 days ago and I have lost access to it. My email and phone number have been removed from the account. I filled out the recovery form when it happened received nothing. I tried to fill it out again and it says my account does not exist. I have tried to contact customer support via phone but there is only a call bot which tells me to fill out the recovery form which as I said does not work anymore. I can't find any other method of contacting microsoft support to help with it.

Answer 1

Account recovery is an online automated process, even if you are able to contact Microsoft Support, they cannot recover your account, they can only refer you to the account recovery form.

This forum is just a user to user account and no-one here has any account access, I wish I had better news,, when a Microsoft account is hacked, if the hackers change the associated data like the Email, then that account is usually no longer recoverable, try using the process they provide on this link to recover a hacked account, if this process is not successful, sadly, that account cannot be recovered.

https://support.microsoft.com/en-us/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

Answer 2

The supported paths are:

1. Start with the Microsoft sign-in helper, because it is the primary tool for Microsoft account sign-in problems and hacked-account guidance: Start sign-in helper.
2. If the account was hacked, use the hacked-account recovery flow: Start.
3. If the recovery form now says the account does not exist, check the original sign-in name carefully, including the domain such as .com vs .co.uk, spelling, and whether the account had another alias or phone number that can still be used to identify it.
4. If the message remains "The Microsoft account you've entered does not exist", use the guidance in My username and password have stopped working.
5. If the username is still not recognized after that, the documented next step is to contact support through the Microsoft support site: Contact support.
6. For Microsoft account cases, support uses the sign-in helper to identify most issues. Microsoft also states that support agents are not allowed to send password reset links or access and change account details directly.

Important limits documented by Microsoft:

• If two-step verification was turned on and none of the alternate verification methods are accessible, support cannot help recover access.
• If the account is locked and the sign-in page does not show Next, use the aka.ms/ link shown in that window and submit the reinstatement form. After submission, do not send additional requests because that can slow the response.
• If a security code is needed to unlock the account, any phone that can receive text messages can be used; it does not need to be associated with the account.

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• Help with the Microsoft account recovery form
• Microsoft account has been locked
• How to recover a hacked or compromised Microsoft account
• My username and password have stopped working
• Contact Microsoft customer support