Payment Deducted for Exam but didn't receive mail or receipts

Question

I attempted to register for the Microsoft PL-400 exam, and the payment was successfully deducted, but no appointment, confirmation, or Registration ID was generated. Pearson VUE support also confirmed that no appointment is associated with my account.

My exam is scheduled for August 15, 2026, so this is urgent. Please investigate the payment and registration status and advise me on the next steps. If the appointment cannot be created, please advise regarding a refund.

Answer 1

Try support:

https://learn.microsoft.com/en-us/credentials/support/help

Support request:

Credentials Support