Contact phone number

Question

Contact phone number

Steve Mallory 0

Need help configuring new email address as the new login address and remove old address

Steve Mallory 0 Reputation points

2026-08-10T19:17:28.4833333+00:00

Customer support phone number
John Jefferson Doyon 89,910 Reputation points Independent Advisor

2026-08-10T19:50:38.73+00:00

Hi, @Steve Mallory

Are you using a personal Microsoft account (like Outlook/Hotmail), or is this for Microsoft 365 Business?

Phone support is usually available for Microsoft 365 Business accounts. For personal Microsoft accounts, support is typically handled through live chat online or via the Get Help app rather than a direct hotline number.
John Jefferson Doyon 89,910 Reputation points Independent Advisor

2026-08-10T19:51:24.5466667+00:00

Hi, @Steve Mallory

Are you using a personal Microsoft account (like Outlook/Hotmail), or is this for Microsoft 365 Business?

Phone support is usually available for Microsoft 365 Business accounts. For personal Microsoft accounts, support is typically handled through live chat online or via the Get Help app rather than a direct hotline number.

2 answers

Your answer

Steve Mallory 0 Reputation points

2026-08-10T19:17:28.4833333+00:00

Customer support phone number
John Jefferson Doyon 89,910 Reputation points Independent Advisor

2026-08-10T19:50:38.73+00:00

Hi, @Steve Mallory

Are you using a personal Microsoft account (like Outlook/Hotmail), or is this for Microsoft 365 Business?

Phone support is usually available for Microsoft 365 Business accounts. For personal Microsoft accounts, support is typically handled through live chat online or via the Get Help app rather than a direct hotline number.
John Jefferson Doyon 89,910 Reputation points Independent Advisor

2026-08-10T19:51:24.5466667+00:00

Hi, @Steve Mallory

Are you using a personal Microsoft account (like Outlook/Hotmail), or is this for Microsoft 365 Business?

Phone support is usually available for Microsoft 365 Business accounts. For personal Microsoft accounts, support is typically handled through live chat online or via the Get Help app rather than a direct hotline number.

Answer 1

Now we are tracking tyty. I have added the new address and was notified I must wait 30 days for the new one to take effect. I tested an incoming shared file and it says no go. HOWEVER, I was just able to get in. Maybe I just had to wait....... longer for something to click into place. Hopefully that is it. Thanks for your help. I will hold on to this link. Thanks, Steve.

You're welcome, Steve.

Glad to hear you were able to get in.

We both confirmed that you were trying to replace the old @arculus.net sign-in with your Gmail address on the same Microsoft account. You were able to add the Gmail address, and Microsoft then placed the account change under a 30-day pending period.

You also tested access with a shared file, and it is now working.

At this point, I would leave the account as it is and allow the pending period to complete. I would also avoid removing the old address until the process is finished and you have confirmed the new address works normally for sign-in.

Thanks!

Answer 2

Steve Mallory 0

Thanks for responding.

Yes, for gmail.

I have literally purchased tens of thousands of dollars of MicroSoft software/services, since 1985, but now can't seem to get an answer to my one simple question.

I had a GoDaddy domain arculus.net for about 18 years then somehow which was able to be determined corrupted and unusable. They had done a great job but it couldn't be fixed, so, I changed to gmail.

So it went from ******@arculus.net to ******@gmail.com.

I cannot get this changed when I log into microsoft in any manner without running into "not accepted" or an endless loop.

Help would be appreciated.

Thanks,

Steve

John Jefferson Doyon 89,910 Reputation points Independent Advisor

2026-08-10T20:51:37.9633333+00:00
Hi, Steve!

Thanks for explaining. That makes the issue clearer.

If the @arculus.net address is the login for your personal Microsoft account, the goal would be to add your Gmail address to that same Microsoft account, make Gmail the primary sign-in address, and then remove the old address.

Before changing anything, could you check these for me?

Can you still sign in to your Microsoft account using the old @arculus.net address?

When you try to add the Gmail address, what exact "not accepted" message do you get?

Have you ever used that Gmail address to create or sign in to a different Microsoft account?

Please don't create another Microsoft account just to replace the old address, especially if your purchases and subscriptions are under the existing account.

Thanks!
Steve Mallory 0 Reputation points

2026-08-10T21:15:10.9433333+00:00

Now we are tracking tyty. I have added the new address and was notified I must wait 30 days for the new one to take effect. I tested an incoming shared file and it says no go. HOWEVER, I was just able to get in. Maybe I just had to wait....... longer for something to click into place. Hopefully that is it.

Thanks for your help. I will hold on to this link.

Thanks,

Steve