How to cancel my 365 subscription for an old email account i can't access.

Question

I am trying to cancel an old microsoft 365 subscription for my old email address but i can't seem to sign in to do it. I have a new email address and a new microsoft account and 365 subscription so now i am getting charged double. Please help me cancel my old one.

Answer 1

Hey there! Nice to meet you!

Please be advised that unless the account owner is able to access the account, subscription cancellation is not possible, and Microsoft personnel cannot retrieve this information.

If you are no longer able to recover your account, you will need to reach out directly to your bank and request to block all charges from Microsoft, cancelling the subscription on its renewal in the process.

You may also need to request a new payment method.

Thank you for your understanding.

Best regards,

Darhyl

Answer 2

If the old Microsoft 365 subscription is tied to a Microsoft account that can’t be accessed, there is no supported way to move that subscription to the new account. The supported path is to cancel the old subscription from the original account, then use the new subscription on the new account.

For a normal self-service cancellation, the steps are:

1. Go to https://account.microsoft.com/services/microsoft365.
2. Sign in with the same Microsoft account that purchased the old subscription.
3. Select Manage.
4. Select Cancel or Upgrade or Cancel.
5. Follow the prompts to complete cancellation.

If Turn on recurring billing appears instead of Manage or Cancel, the subscription is already set to expire and no further action is required. It will continue until the shown expiry date and won’t be charged again.

If the subscription was purchased through Google Play, the Apple App Store, or another third-party retailer, cancellation must be done through that seller.

Because sign-in to the old account is not possible, the available guidance in this scenario is to contact Microsoft Support. If support still can’t access the account because of the old sign-in and verification details, a Microsoft Q&A accepted answer recommends asking the bank or card provider to stop the recurring Microsoft charges.

Also note: when a Microsoft 365 subscription is canceled or expires, included storage benefits are reduced. Back up any OneDrive files that are still needed before the old subscription ends.

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• Cancel a Microsoft 365 subscription
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• How do I cancel my 365 subscription when I don’t have access to that email or phone number anymore? - Microsoft Q&A
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