New Laptop Accidentally Set Up With Wrong Microsoft Account

Question

Setting up wife's new laptop - I signed into MS-365 with my account - need to change it to her account. How to I change to her account profile?

Answer 1

Neither of the answers worked (maybe just me as I am not tech savvy).

However, I uninstalled MS365 from the new laptop - reinstalled using my wife's sign in to MS365 - and all was corrected. New laptop functioning correct and items placed on her desktop were NOT showing up on my laptop.

Answer 2

See above answer.

Answer 3

Hi!

Please provide feedback on the response.

If you encountered an error or were unable to proceed, please send me more details and screenshots (please redact any personal information from the images).

Answer 4

Hi!

You need to switch to a local account to disconnect your account, and then sign in with hers.

1. Open Windows Settings > Accounts > Your info > Under Microsoft account, click Sign in as a local account.
2. Click Next > Enter your email or Windows login password.
3. Enter your user information > Next > Sign out and finish.
4. After unlinking your email account from Windows, restart your PC > When it starts, relink your email account.

Answer 5

If the laptop is using the wrong Microsoft account in Windows, switch the current Windows sign-in to a local account first, then connect the correct Microsoft account.

1. Open Settings > Accounts > Your info.
2. Select Sign in with a local account instead.
   • This option appears only when the PC is currently using a Microsoft account.
3. Enter a local username, password, and password hint, then select Next.
4. Select Sign out and finish.
5. Sign back in with that new local account.
6. Go back to Settings > Accounts > Your info.
7. Select Sign in with a Microsoft account instead.
8. Follow the prompts and sign in with the correct Microsoft account for the laptop owner.

If the issue is only inside Microsoft 365 apps and not the Windows sign-in, Microsoft 365 apps do not support being signed in with multiple user accounts from the same organization or tenant at the same time. Sign out from the current account, then sign in with the other account.

If the laptop was set up under the wrong Microsoft account from the store, an accepted Microsoft Q&A answer also recommends restarting after switching to the local account, and again after connecting the correct Microsoft account.

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• Change From a Local Account to a Microsoft Account in Windows
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• how to change the microsoft account my new laptop is associated with - Microsoft Q&A