Cant redeem gift code when regions are the same as purchased.

Question

I cant redeem a gift code i bought even though the region where i purchased it and the region of my accounts and pc are the same. Minecraft support bot sent me here to ask for any assistance. i also cant refund the code even though i see it in my order history on microsoft. The code is unredeemed and it cannot be redeemed in the US apparently because i've tried to have a friend in the US redeem it and they said it didnt work for them either.

Answer 1

Hello Dejorn Graham

I understand how frustrating this is, especially when the code is still unredeemed and all your region settings appear correct.

Here is what you can do:

1. Turn off any VPN or proxy, then confirm that your physical location, Microsoft account region, and Windows region all match.
2. Redeem the code directly at Microsoft’s code redemption page.

If the same region error remains, you can contact Microsoft Support for further assistance:

Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems. Our role is limited solely to providing technical guidance on reported incidents, requests, or ideas.  

1. Open a website link - Contact - Microsoft Support 
2. In the box below "We're here to help", type Microsoft 365, click "Get Help", and then click "Contact Support" below. 
3. In this section, you will need to sign in to your Microsoft account. 
4. Select "Microsoft 365 and Office" under Products & Services, select "Technical Support" as the category, and click to confirm 
5. You can select " Chat with a support agent in your web browser " to access the chat window. 

When contacting them, provide the order number and exact error message. So, support can check the code’s assigned market and review whether the Microsoft Store purchase qualifies for a refund.

I hope you can get this issue resolve

Have a nice day.