Billed twice

Question

Hi, I have had a charge come off my credit card, which I should not have been billed for, who can fix this for me and arrange a refund?

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

If you have been charged twice for the same subscription, the refund will be automatically initiated within a few days.

Before proceeding, ensure the second charge for the same subscription isn't from another Microsoft account or a family member's account. If the charge is from a different Microsoft account, visit the Services & Subscriptions page to cancel the subscription. After cancellation, you'll receive a confirmation email, and the refund will be automatically issued within 3-5 business days.

https://account.microsoft.com/services

Also, see

How to investigate a billing charge from Microsoft

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If the charge is from the same account twice and the refund is not issued automatically, please contact Microsoft Accounts and Billing support.

1. Go to this page: https://support.microsoft.com/en-us/home/contact
2. Type Talk to an agent then click Get Help.
3. At the bottom of the page click Contact Support. Sign in to your Microsoft account if needed. If you face the same issue with the affected account use a different account to contact Microsoft Support.
4. Select Other Products then Billing and Account Profile questions then Confirm.
5. Click Chat with a support agent in your web browser.