Microsoft Rewards

Question

Microsoft Rewards

COCCO1880 0

I have submitted support tickets to Microsoft Rewards Support multiple times, but I have not received any email responses at all.

Here are the details of my situation:

I CAN receive other Microsoft emails normally, such as single-use verification codes for signing in.
I have checked my Spam/Junk folder, Trash, and other tabs, but nothing is there.
Even the automated submission confirmation email does not arrive.

It seems that only emails sent specifically from Microsoft Rewards Support are failing to arrive. Has anyone experienced a similar issue or found a way to resolve this?

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2 answers

Your answer

Answer 1

Thank you for your reply.

I followed your advice and added the domains to my safe senders list (notifyemail.microsoftrewards.com and customeremail.microsoftrewards.com), as well as checking all folders, but the situation remains unchanged.

I am still not receiving any confirmation emails after submitting a ticket.

Out of curiosity, is an automated confirmation email supposed to be sent immediately upon submitting a support ticket to Microsoft Rewards?

Since I have tried sending multiple requests without any response, is there anything else I can check, or is waiting my only option at this point?

Any further advice would be greatly appreciated.

Answer 2

Vikki-T 11,885 Microsoft External Staff Moderator

Hi COCCO1880,

I understand how frustrating this must be, especially since you have submitted the form multiple times but have not received even an automated confirmation.

Since other Microsoft emails are arriving normally, please try the following:

Search your entire mailbox for Microsoft Rewards, including the Spam, Junk, Deleted, Archive and Promotions folders.
Check your blocked senders, inbox rules, forwarding settings and available mailbox storage.
Add ******@notifyemail.microsoftrewards.com and ******@customeremail.microsoftrewards.com to your safe senders list, as recommended in Microsoft’s Rewards guidance.
If the matter concerns a redeemed reward, check Redeem > Order history on the Rewards dashboard. Microsoft’s documentation also recommends using Resend when that option is available for a missing redemption confirmation email. For more information, please visit Track my Microsoft Rewards orders

Please note that this is a user-to-user support forum. Moderators and community contributors cannot access Rewards support requests, confirm whether a ticket was successfully received, check its status or resend a response from the Rewards team. Only Microsoft Rewards Support can investigate the request from their side.

I hope these checks help identify where the messages are being filtered. Thank you so much for your understanding.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

COCCO1880 0 Reputation points

2026-08-12T01:26:28.6533333+00:00

Thank you for your reply.

I followed your advice and added the domains to my safe senders list (notifyemail.microsoftrewards.com and customeremail.microsoftrewards.com), as well as checking all folders, but the situation remains unchanged.

I am still not receiving any confirmation emails after submitting a ticket.

Out of curiosity, is an automated confirmation email supposed to be sent immediately upon submitting a support ticket to Microsoft Rewards?

Since I have tried sending multiple requests without any response, is there anything else I can check, or is waiting my only option at this point?

Any further advice would be greatly appreciated.
Vikki-T 11,885 Reputation points Microsoft External Staff Moderator

2026-08-12T10:28:23.7433333+00:00

Hi COCCO1880,

Thank you for the update and for trying those suggestions.

Unfortunately, I’m unable to confirm whether an automated confirmation email is always sent immediately after submitting the Rewards Support form. Since you have already checked your folders and safe sender settings, there may not be much more you can verify from your side.

One final thing worth checking is whether the email address entered in the form matches the primary email address on your Microsoft account. If it does, I would avoid submitting additional duplicate requests, as only the Rewards Support team can confirm whether your previous requests were received and review their status.

As this is a user-to-user forum, I do not have access to the Rewards Support ticketing system or its email delivery records. I understand this is not the resolution you were hoping for, but at this point, monitoring your inbox and allowing the Rewards team to respond would be the most appropriate next step.

Thank you for your patience and understanding.