Copilot - We are experiencing an issue. Please try submitting a new message.

Question

I have signed in and out of my account, restarted computer, cleared cache, deleted conversations, but I keep getting this message.

Answer 1

Hello RR

Thank you for reaching out and I understand that getting the error message must be very frustrating, before we proceed may I ask:

• Did the error message shows up on your Microsoft 365 Copilot app or the standalone Copilot app?
• Which device are you currently use with Copilot? (Windows, Mac,..)
• What subscription do you currently have?
• Is your account a personal or work/school account?

Please do take your time and review the question, in the meantime, please try:

1. Repair/reset the app:

• In case you're using Microsoft 365 Copilot, Open Windows settings (Windows +I) > Apps > Installed apps > search 365 Copilot > click the three-dot > advanced options > scroll down and click Repair, if the issue persists, click Reset then run Copilot again.
• If you're using the Copilot standalone app, do the same steps as above but once located Copilot > click Three-dot > Modify > Repair then run Copilot once more to test.

2. Update license:

• Please do follow steps in here in case you're currently subscribe to an Office 365 subscription: Updated license in Microsoft 365 apps

3. Test with the web version:

• Please try Copilot on the web to see if the issue still persists

Do try those steps and let me know if there's any update.

Best regards.

---

If the answer is helpful, please click "Yes". If you have extra questions about this answer, please click "Comment".    

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.