I cannot link my email account to outlook or use Teams

Question

I use 365 business but cannot link my SCT-mail.com account into outlook on my laptop. I use the email using the normal sign in I used for this correspondence on both my iPad and iPhone with no problems.

My company IT Guru cannot help.

I can get part signed into my Teams account on the laptop but then the confirmation screen crashes.

Oddly I cannot use Bing to surf the net either.

H E L P please!

Answer 1

Hi,

Thank you for the detailed information.

Based on what you've described, this appears to be less of an issue with your SCT-mail.com mailbox itself and more likely a Windows laptop authentication or network connectivity problem. Since Outlook, Teams sign-in verification, and even Bing browsing are all experiencing issues on the same device, while your email works normally on your iPhone and iPad, the problem is likely isolated to the laptop.

Please try the following troubleshooting steps:

1/ Verify the laptop can reach Microsoft sign-in services

To determine whether the issue is related to the device or network:

• Open a different web browser on the laptop (such as Chrome, if available).
• Try accessing:
  • Outlook on the web: https://outlook.office.com/
  • Teams on the web: https://teams.cloud.microsoft/
• If possible, connect the laptop to a different internet connection, such as a mobile phone hotspot, and test again.

2/ Reset the browser authentication cache

Outlook and Teams use web-based authentication behind the scenes, so clearing browser data can help.

• Open Microsoft Edge.
• Navigate to edge://settings/clearBrowserData
• Clear:
  • Cookies
  • Cached images and files
  • Site permissions (if available)
• Then navigate to: edge://settings/reset
• Select Restore settings to their default values > Reset.
• Restart the laptop.

After restarting, try signing in to Teams and Outlook again.

3/ Remove and re-add your work account in Windows

This can resolve corrupted authentication tokens.

• Go to Settings > Accounts > Access work or school.
• Select your company/SCT-mail.com account.
• Click Disconnect.
• Restart the laptop.
• Return to Settings > Accounts > Access work or school.
• Click Connect.
• Sign in with your account again.

4/ Clear stored Microsoft credentials

Old or corrupted credentials can prevent successful sign-in.

• Open Control Panel > User Accounts > Credential Manager.
• Select Windows Credentials.
• Remove any entries related to:
  • Microsoft 365
  • Office
  • Outlook
  • Teams
• Restart the computer.
• Sign back in to Microsoft 365 applications.

Contact your IT admin :

If the issue persists, I recommend reaching out to your IT administrator for further assistance. They can help investigate the issue in more detail or submit a support request through the Microsoft 365 Admin Center by following this guide: Get support - Microsoft 365 admin | Microsoft Learn .  

If you’re unsure who your IT admin is, you can find guidance here: How do I find my Microsoft 365 admin? - Microsoft Support.  

I hope this helps move things forward. If you have any further questions or need clarification, please don’t hesitate to reach out. I’d be happy to assist. 

Thank you for your patience and understanding. 

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