how to d/c microsoft cashback

Edward Jacobs 0 Reputation points
2026-08-11T17:54:13.26+00:00

how to discontinue or remove enrollment in microsoft cashback and remove all charges

Microsoft Edge | Other | Windows 11
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  1. Vikki-T 11,450 Reputation points Microsoft External Staff Moderator
    2026-08-12T10:48:18.3066667+00:00

    Hi Edward Jacobs,

    I understand why you would want to stop the Cashback enrollment, especially if you are concerned about unexpected charges. Could you clarify whether you see an actual charge on your bank or card statement or whether you only received a notification about a possible charge?

    In the meantime, please sign in with the Microsoft account you used and check the following pages for a matching transaction or active subscription:

    Please note that leaving the Cashback program and resolving a charge already shown on your statement may require separate actions. If you cannot find a matching transaction in your account, please contact Microsoft Support under Billing for account-specific assistance.

    This is a user-to-user support forum, so contributors cannot access billing records or remove charges from your account. Please also avoid posting your full card number, email address, or other payment details publicly. Thank you so much for your understanding.   

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  2. AI answer

    2026-08-11T17:54:29.2433333+00:00

    To stop Microsoft Cashback enrollment, opt out here: Opt out.

    Important: opting out causes loss of all available Microsoft Rewards points, so redeem points first if needed: redeeming your points.

    If the “cashback” concern came from an email saying a monthly fee will be charged unless it is used, that message is described as suspicious and likely a phishing scam. In that case, there is nothing to cancel.

    If there are actual charges on a bank or card statement, investigate them from the Microsoft account dashboard on the Manage your payments page.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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