ms word not working getting error we re soory but word has run into an error that is preventing it from working correctly, word will need to be closed as a result

Question

ms word not working getting error were sorry but word has run into an error that is preventing it from working correctly, word will need to be closed as a result

Answer 1

Try an online repair of Office.

https://support.office.com/article/7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b

First, make sure that your Microsoft account shows your subscription or purchase.

Answer 2

Hi, @ABHISHEK RAI

First, please check if your Microsoft 365 subscription is active or if your Office license is listed. Sign in here:

https://account.microsoft.com/services

If the subscription is active or the Office license is listed, please also try opening Word in Safe Mode:

• Press Windows + R.
• Type winword /safe and press Enter.

Then please let me know:

1. Does Word open in Safe Mode?
2. Do Excel or PowerPoint open normally, or do they show a similar error?
3. Are you using Microsoft 365 or a one-time purchase version such as Office 2021 or Office 2024?

This will help narrow down whether the problem is specific to Word or affects the Office installation itself.

Thanks!

Answer 3

Try these steps in order:

1. Update Office first
   • Open any Office app.
   • Go to File > Account.
   • Under Product Information, select Update Options > Update Now.
   • If Update Now is missing, select Enable Updates first, then Update Now.
2. Run an Online Repair
   • Go to Start > Settings > System > Apps > Installed apps.
   • Find Microsoft Office.
   • Select the three dots (...) > Modify.
   • Choose Online Repair, then select Repair.
   • This is more thorough than the in-app repair prompt.
3. Check for add-in problems if Word opens intermittently
   • Older add-ins can cause Office to stop working.
   • Known problem add-ins include ABBYY FineReader, PowerWord, and Dragon Naturally Speaking.
   • If Word starts after disabling an add-in, leave it disabled, remove it, or install an updated version from the add-in vendor.
4. Install Windows updates
   • In Windows 10: Start > Settings > Update & security > Windows Update.
   • Select Check online for updates from Microsoft Update.
   • Older device drivers can be incompatible with Office.

If the issue started after upgrading to Windows 10 and the Office version is Office 2013, this specific problem was fixed in the October product update (15.0.4763), so updating Office is the key first step.

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• You may receive an error when running Office 2013 in Windows 10: "We're sorry, but Word has run into an error that is preventing it from working correctly."
• I get a "stopped working" error when I start Office applications on my PC
• I get a "stopped working" error when I start Office applications on my PC
• How to fix MS Word has run into an error that is preventing from working properly. Word will need to be closed as a result. - Microsoft Q&A