i can't remove my old authenticator please i am getting this error msgs i need response urgently!

Question

Thanks for your Anticipated Assistance:
Best,

Ammar

Answer 1

Hi Ammar,

Please add a new Authenticar first, which you can do from your account settings: https://mysignins.microsoft.com/security-info and follow the steps to set up a new Authenticator, and once it is done, then you can delete the old one from there.

If you're on a personal Microsoft account, your settings are at account.microsoft.com instead.

Cheers:

Ramesh