Microsoft account got hacked and it pops up a log in page everytime

Question

Hello. My account got hacked someday and i cant play minecraft. then it pops up a page that says ''We will send a verification code to 20*****@qq.com‎. To verify that this is your email address, enter it below.'' and it send a code on the hacker . How can i remove it and make a new account ?

Answer 1

Hi markkus käsk

Hi, I’m sorry this happened. The verification address shown appears to belong to the person who changed the account’s security information, so please do not send a code to that address.

Use Microsoft’s hacked account recovery guide and start with the Sign-in Helper. If the verification options are not yours, the helper will direct you to the available recovery route. Microsoft recommends scanning the computer for malware before changing the password.

If you are offered the account recovery form, complete it from a device and location previously used with the account, and provide as much accurate information as possible, such as old passwords and account details. Please note that forum moderators cannot access the account, remove the hacker’s email, or manually change the sign-in information.

You can create a new Microsoft account, but that will not recover the compromised account or the Minecraft access associated with it, so try the official recovery process first.

Thank you for your understanding and time. Hope you have a good day