How do I change billing address country?

Question

How do I change billing address country?

It is said that one needs to create a new profile? - Correct? - How?

Answer 1

Hi,
No need to make a new profile. Worst case, a live chat agent is required.

#1:

Go to Settings > Time and Language> Region > Correct country.

#2:

Change the country at https://account.microsoft.com/profile

#3:

Trigger the purchase from the Microsoft 365 correct locale page - the following is for US, it must be of your country:

https://www.microsoft.com/en-us/microsoft-365/p/microsoft-365-family/cfq7ttc0k5dm?msockid=3c505e25684566fd31f348c069b76743

If it does not solve, you would need to contact Microsoft support.

Please contact Microsoft Support for further assistance.

Please go to the https://support.microsoft.com/contactus page

Type "Chat with someone" option and press Enter.

Please click on the "Contact support" button at the bottom.

Select the Product and Category for support based on your requirements.

The available support methods will be shown to you.

I hope this information helps. If you have any more questions, don't hesitate to reach out.

Answer 2

For Microsoft 365 Personal/Home-style subscriptions, the billing address country for an existing active subscription generally cannot be changed to a different country for that same subscription.

What can be changed:

• The country or region in the Microsoft account profile.
• Payment methods after the account country/region is updated.

What does not change:

• Existing subscriptions remain tied to the original country/region and currency.
• Changing the billing address applies to new purchases, not the current active subscription.

What to do instead:

1. Change the Microsoft account country/region in Your info > Edit profile info.
2. Add the payment method for the new country after the country/region is updated.
3. Cancel the current subscription or wait for it to expire.
4. Buy a new subscription using the new country/region and payment method.

So, creating a completely new profile is not the documented requirement in the provided material. The supported path is to update the Microsoft account country/region, then repurchase the subscription in the new country after the old one is canceled or expires.

Important:

• Microsoft recommends changing region only when moving for a long time.
• Items and account balance from one region might not transfer to another region.
• For Microsoft business subscriptions, the country/region of the subscription cannot be changed; a new account and new subscription are required.

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