I need help with my office 365 account

Question

I need help with my office 365 account

Stephen Range 0

A number of years ago I secured a domain name (wischixin.com) with Bluehost. At that time I also purchased an Office 365 license. I am told they can no longer be a reseller. I want to transfer my account/files/license directly to Microsoft? I have many files already in OneDrive which I cannot afford to loose. Can you help me with this?

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Answer 1

Xavier-D 13,850 Microsoft External Staff Moderator

Hello Stephen Range

I understand how important it is to protect your existing OneDrive files before making any changes to the subscription.

Before we advise you on the transfer, could you confirm whether the Office 365 subscription purchased through Bluehost is:

A Microsoft 365 Personal or Family subscription, using a personal Microsoft account, or a Microsoft 365 Business subscription, using an account with your @wischixin.com domain?

Once we know which account type you have, we can provide the appropriate next steps.

Xavier-D 13,850 Reputation points Microsoft External Staff Moderator

2026-08-14T00:29:53.02+00:00

Hi Stephen Range

I’m following up to check on the status of this issue.

Have you had an opportunity to review the answer shared earlier?

Any update you can provide would be greatly appreciated.