Request to release savitrtechnical.com from another Microsoft Entra/Microsoft 365 tenant

Question

Request to release savitrtechnical.com from another Microsoft Entra/Microsoft 365 tenant

infinitum innovations 0

I own and control the DNS for savitrtechnical.com.

The domain appears to be associated with another Microsoft Entra/Microsoft 365 organization, and I need to have the domain released from that organization so that I can add it to my Microsoft tenant.

I attempted to resolve this through the Microsoft Fabric/Power BI signup process using [Moderator note: Personally Identifiable Information removed]. Microsoft Fabric recognizes the address as an existing Microsoft customer and asks me to sign in. However, when I attempt to sign in, Microsoft returns:

"This username may be incorrect. Make sure you typed it correctly. Otherwise, contact your admin."

As a result, I cannot access the organization currently associated with the domain or remove the domain myself.

Could a Microsoft moderator please help determine which Microsoft Entra/Microsoft 365 organization currently has savitrtechnical.com associated with it and advise me on the correct procedure to have the domain released?

I can prove that I own and control the domain by adding a DNS TXT record provided by Microsoft.

My goal is simply to release savitrtechnical.com from the existing Microsoft organization so that I can add and use the domain in my own Microsoft tenant.

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Answer 1

Ryan-N 16,215 Microsoft External Staff Moderator

Hi infinitum innovations,

Welcome to the Microsoft Q&A forum.

If your goal is to remove a domain that is currently stuck in another tenant and assign it to your own tenant, you can contact Microsoft Technical Support directly by creating a support ticket through the Microsoft 365 Admin Center.

They will ask you to provide the necessary information to verify that you are the legitimate owner of the domain. Once the verification process is successfully completed, they can directly remove the domain from the current tenant and guide you through the required steps to add the domain to your own tenant.

To create a support ticket with Microsoft Technical Support, you can refer to the following documentation:

Get support - Microsoft 365 admin | Microsoft Learn

I hope this information is helpful.

If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.

I look forward to continuing the conversation.

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infinitum innovations 0 Reputation points

2026-08-13T05:34:53.62+00:00

Thank you for the guidance.

The difficulty is that I currently cannot create a support ticket through the Microsoft 365 Admin Center because I do not have access to the tenant that currently holds savitrtechnical.com.

When I try to access Microsoft 365 Support using my existing Microsoft account, Microsoft reports that the account does not exist in the required Microsoft 365/Entra tenant. I also attempted the Power BI/Fabric signup process using [Moderator note: Personally Identifiable Information removed]@savitrtechnical.com, but Microsoft redirects me to sign in and then reports:

"This username may be incorrect. Make sure you typed it correctly. Otherwise, contact your admin."

Therefore, I am unable to reach Microsoft Technical Support through the Admin Center in the normal way.

I own and control the DNS for savitrtechnical.com and can prove ownership by adding a TXT record or any other DNS verification record that Microsoft requires.

Could you please advise how I can contact Microsoft Technical Support without having administrator access to the tenant currently holding the domain, or provide the appropriate Microsoft support channel for a domain-release case?

My objective is to have savitrtechnical.com released from the existing Microsoft tenant so that I can add it to my own tenant.

Thank you.
Ryan-N 16,215 Reputation points Microsoft External Staff Moderator

2026-08-13T16:06:58.3966667+00:00

Hi infinitum innovations,

Thank you for your response.

In fact, you do not need access to the tenant that is currently holding the domain.

You can use any tenant to create a support ticket, including your existing tenant.

Once you successfully connect with a support agent, you will need to provide proof that you are the legitimate owner of the domain. The agent will then assist in removing the domain from the current tenant and either guide you through or directly perform the process of assigning the domain to your new tenant.
Ryan-N 16,215 Reputation points Microsoft External Staff Moderator

2026-08-14T18:45:26.8+00:00

Hi infinitum innovations,

I wanted to check in and see how things are going on your end. Have you been able to link the domain to the new tenant yet?

If you have any questions or encounter any difficulties, please feel free to let me know. I will be happy to assist you.