This device does not have bitlocker keys backed up in entra id

Question

My laptop got locked out and asking for bitlocker recovery key. The laptop was setup with my old work id. I found my device in that ID but no bitlocker recovery key is present. It says 'this device does not have bitlocker keys backed up in entra id'.

I checked every ID I ever had but my device is not synced in any other ID. So I tried to reset the PC but it is also not working. It says 'No changes were made.'

Can anyone please help with this?

Answer 1

Hi, good day!

If you don't need any of the files on the laptop, we can focus on getting Windows reinstalled rather than recovering the BitLocker key.

Since Reset this PC is failing with “No changes were made,” the next step would be a clean installation of Windows using a bootable USB installer. This will erase the existing Windows installation, including the BitLocker-encrypted data, and give you a fresh Windows installation.

Find another working computer then download the Media Creation tool (Click Download tool now). Use the tool to "Create installation media (USB flash drive at least 8GB in size) to install Windows". Instructions inside the link.

Note: Please make sure to uncheck the "Use the recommended options for this PC" box. Please check the link below for more details.

https://support.microsoft.com/windows/create-installation-media-for-windows-99a58364-8c02-206f-aa6f-40c3b507420d

Insert the USB Installation media into your computer. Please change the boot order in the Bios Settings. Boot your PC from the Installation Media you created.

Kindly refer to the link below on How to Perform a Clean Install for more details.

https://support.microsoft.com/windows/reinstall-windows-with-the-installation-media-d8369486-3e33-7d9c-dccc-859e2b022fc7

I look forward to receiving your update and I'm willing to collaborate with you till we resolve the issue. Do keep me informed by clicking "Add comment" below.