Won't open Excel file I created in MS office file I just created 6 hours ago.

Question

Getting Sorry, something went wrong error message. Item does not exist. I just created and worked on it 6 hours ago. Ugh, so sick of these things cutting into productivity.

Now it's saying I don't have access to my email account. Yet I can bring up every other file I've created in OneDrive. Help!

{"correlationId":"[Moderator Note: Personal Info Removed]","dateTime":"Wed, 12 Aug 2026 22:08:42 GMT","userId":"[Moderator Note: Personal Info Removed]@gmail.com"}

Answer 1

Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.  

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Hello Ron Johnson

I can see that your Excel couldn't find and open the file you just created 6 hours ago

Here what you can do, please sign in directly at OneDrive.com using the same Microsoft account used in Excel, then:

1. Search for the workbook by name rather than opening it from the original link or Recent list.
2. Check My files, Recent, and the Recycle bin.
3. If the file appears, select it and try Download or Open in desktop app.
4. If it opens but the latest changes are missing, right-click the file and check Version history.
5. Try OneDrive in a private or InPrivate browser window to rule out a cached sign-in from another account.

If the workbook does not appear anywhere on OneDrive, check Excel’s Recent list and the local OneDrive folder on the device where it was created. The file may have remained local if synchronization or account access failed.

If it still cannot be found or the same access error continues, contact Microsoft Support and provide the correlation ID and timestamp from the error. Please remove your email address from the public post for privacy.

I hope you are able to find the workbook.

Feel free reply back to this post if you need further assistance, I'll be happy to help.