I cant contact a real human

Question

I cant contact a real human

logan crites 0

i lost access to a very important email and cant get it back through recovery because i dont know what the hackers changed it too

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Answer 1

Estrella721 46,940 Independent Advisor

Hi,

Please note that if you contact Microsoft Support, they will not be able to provide you with the changed account information. Microsoft account information is kept private for security purposes, and Microsoft Support cannot disclose or provide this information.

Microsoft Support also cannot manually recover the account because the account recovery process is designed to be fully automated.

Did the hacker change your email address? What is the exact error message you receive when you try to sign in to your Microsoft account?

logan crites 0 Reputation points

2026-08-13T02:21:38.41+00:00

account doesnt exist or with the phone is number isnt connected to any emails
Estrella721 46,940 Reputation points Independent Advisor

2026-08-13T04:02:50.4766667+00:00

Thanks for the reply.

If your account has been hacked, please use the sign-in helper tool in the link below to guide you to the appropriate solutions. The link provides comprehensive steps to help you recover a hacked account:

https://go.microsoft.com/fwlink/?linkid=2196140

Also, please fill out the account recovery form: https://account.live.com/acsr

Microsoft takes account security seriously, so the recovery process is fully automated to prevent unauthorized access. Complete the form using a device and location you’ve used before and provide an accessible email address.

Microsoft usually reviews requests within 24 hours. If approved, you’ll receive instructions to recover your account.

You can submit the form up to twice within a 24-hour period and add any new details you remember.