Question about Windows and Microsoft 365 licensing

Question

Hello,

We are New Vision Church, a non-profit organization. We purchased Windows and Microsoft 365 licenses through TechSoup.

We contacted TechSoup regarding our licensing information, but they informed us that they are only able to provide the original product authentication details that were sent at the time of purchase. Unfortunately, despite thoroughly searching our records and previous emails, we have been unable to locate the license or product key information.

If additional documentation is required, we can provide supporting materials such as our business registration certificate and any other relevant organizational information.

We would like to know whether it is possible to retrieve the licensing details or product key information for the licenses we previously purchased. We urgently need to install and use the products, but we are currently unable to do so because we cannot locate the required license information.

We attempted to find a customer support phone number and other support channels but were unsuccessful. After some searching, we found this inquiry form and decided to submit our request here.

We understand that your team may be busy, but we would greatly appreciate a prompt response and assistance in resolving this matter. Thank you for your help.

Answer 1

Hi,

Thank you for providing the detailed information. I understand how important it is to regain access to your licenses so that your organization can continue using the products.

For Microsoft 365 cloud subscriptions, licenses are generally managed through the Microsoft 365 admin center and do not require a traditional product key. If your organization has access to the Microsoft 365 tenant associated with the TechSoup order, a Global Administrator can sign in to the Microsoft 365 admin center to view and manage subscriptions, assigned licenses, and billing information.

If the products purchased through TechSoup include Windows or Office Volume Licensing, the corresponding product keys may be available in:

Microsoft 365 admin center > Billing > Your products > Volume licensing > Downloads and keys

Please note that only users with the appropriate Volume Licensing permissions can view these details.

For reference:

• Sign in to the Microsoft 365 admin center for volume licensing
• Download Volume Licensing Products

Additionally, TechSoup, Microsoft 365, and Microsoft for Nonprofits accounts are separate systems. Access to your licenses is typically tied to the Microsoft tenant and administrator account that was originally used to redeem or activate the products through the nonprofit program: How do I access donated and discounted Microsoft for Nonprofits products on TechSoup?
This link is shared by community members for your convenience. It points to a third-party site that is not managed or verified by Microsoft. I can’t guarantee the quality, safety, or suitability of any content or software found there. Please review carefully and make sure you understand any potential risks before using it.  

If you no longer have access to the original administrator account, I recommend contacting the Microsoft for Nonprofits Support team. They can assist with verifying your organization and, where possible, help you regain access to the tenant associated with your licenses. Be prepared to provide supporting documentation such as:

• TechSoup order details or transaction records
• Nonprofit registration or business documents
• Organization domain information
• Email addresses that may have been used during the original setup or purchase process

For additional guidance, please see Support and Troubleshooting - Microsoft for Nonprofits

I hope this information helps point you in the right direction. If you have any further questions or need clarification, please don’t hesitate to reach out. I’d be happy to assist. 

Thank you for your understanding, and have a wonderful day ahead.

---

If the answer is helpful, please click "Yes". If you have extra questions about this answer, please click "Comment".  

Note: Please follow the steps in the forum documentation to enable e-mail notifications if you want to receive the related email notification for this thread.