AI Skills Fest 2026 Exam Voucher Not Received

Question

I participated in Microsoft AI Skills Fest 2026 and completed the required learning activity. However, I have not received the certification exam voucher email from Pearson VUE/MindHub Pro.

I have checked my inbox, spam, junk, promotions, and searched for Pearson VUE, MindHub Pro, Microsoft, and AI Skills Fest emails.

Could you please advise how I can verify my voucher eligibility and recover the voucher if I am eligible?

The exam booking deadline is August 18, 2026.

Answer 1

Have a look at the blog:

The Skills Hub Blog

Some learners who may qualify for the AI Skills Fest free exam voucher and Credly badge are still waiting to receive them. You qualify if you:

• Registered for AI Skills Fest.
• Completed an eligible featured skilling playlist during the event window.
• Submitted your claim within the required time frame

Our team is reviewing each case individually. One common reason for missing voucher and badge is a mismatch between the email address used to register for AI Skills Fest and the email address used to submit the voucher claim form.

If you meet the eligibility criteria and have not received your voucher and badge, please create a support request through Credentials Support and include the email address you used to register for the event.

When submitting the support request select the following options:

• Product = Microsoft Credentials
• Problem Type = Exams
• Problem Subtype = Discounts or Vouchers

Thanks for sending those details. They’ll help us expedite reviewing your case.

Answer 2

For AI Skills Fest 2026, voucher emails were sent by Pearson between June 19 and July 10, 2026. The voucher email comes from “MindHub Pro by Pearson VUE.”

To verify eligibility and recover the voucher:

1. Confirm all eligibility steps were completed:
   • Registered for AI Skills Fest.
   • Completed an eligible featured skilling playlist during the event window.
   • Submitted the voucher claim within the required timeframe.
2. Check for an email mismatch. One documented reason for missing vouchers is a mismatch between:
   • the email used to register for AI Skills Fest, and
   • the email used to submit the voucher claim form.
3. If the eligibility steps were completed and no voucher was received, create a Credentials Support request and include the email address used to register for the event.
4. When submitting the support request, select:
   • Product = Microsoft Credentials
   • Problem Type = Exams
   • Problem Subtype = Discounts or Vouchers
5. Include supporting details in the request, such as proof of playlist completion and badge receipt, to help speed review.

The context provided does not support the August 18, 2026 deadline. The documented AI Skills Fest guidance only states the voucher distribution window above.

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References:

• AI Skills Fest 2026 Badge Earned and Voucher Claim Submitted, but No Voucher Received - Microsoft Q&A
• Missing Certification Voucher - AI Skills Fest 2026 - Microsoft Q&A