Change user name, email account, payment method for Microsoft 365 Family account

Question

I am trying to change the user name, email account and payment method for my Microsoft 365 family account. I keep running into problems I can't solve. I would like to talk with a person, not a computer, to get the problem solved.

Answer 1

Hi, Lou Jeanne Lefler

These are three separate account changes. If you want to keep the same Microsoft 365 Family subscription, change the existing account details rather than creating a new Microsoft account.

Here are some suggestions you can try:

Sign in to edit your Microsoft account name, select Edit name, make the change, and save it. The updated name may take up to 24 hours to appear everywhere.

To change the sign-in email while keeping the subscription and OneDrive data, add the new email as an alias, verify it, and make it the primary alias. Do not remove the old address until the new one works correctly. Aliases share the same subscriptions, storage, contacts, and password.

Go to Services and subscriptions, select Manage beside Microsoft 365 Family, then Change how you pay. If that option is missing, recurring billing may be turned off or the subscription may have been purchased through another retailer.

For live help, use Contact Microsoft Support, enter “Microsoft 365 billing,” select Get Help, then choose the available chat or callback option. Support cannot directly change protected account details for you.

Please be advised that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems. Our role is limited solely to providing technical guidance on reported incidents, requests, or ideas.   

Thank you for your patience in reading, I hope this information has been helpful to you. 

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