I have been paying for my subscription, my [Moderator note: Personally Identifiable Information removed] office says they are paying it

Question

I have been paying for my subscription, my [Moderator note: Personally Identifiable Information removed] office says they are paying it

Jennie Giannotti 0

My subscription is running out, my office is paying for it

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2 answers

Your answer

Answer 1

jennie giannotti 0

I am being charged directly instead of my office… need this figured out ASAP so I don’t lose my subscription privileges

Ivory 2,065 Reputation points Independent Advisor

2026-08-17T21:12:33.9266667+00:00
Hi Jennie,

First, please check the receipt/confirmation email for the charge.

If you're the owner of this tenant and the owner of the payment method on the billing profile, you can update the payment method details.

In the admin center, go to the Billing > Billing accounts page.

On the Overview tab, select a billing account.

On the billing account details page, select the Billing profiles tab.

Select a billing profile name to view its details page.

In the Invoice and billing notifications section, under Payment method, select Edit. This opens the Edit payment method panel.

Enter the updated card details, then select Save.

For reference: Manage your Microsoft business billing profiles | Microsoft Learn

If not, please reach out to your office's IT admin and have them remove your card from being charged out of the organization tenant.

Answer 2

Hi Jennie,

Could you clarify what you’d like me to help you with regarding the subscription or billing?

Are you being charged for the subscription directly instead of your office?
Are you seeing any duplicate charges or subscriptions?
Are you looking to confirm who is responsible for the payment, or are you requesting a refund or cancellation?
Do you require a recent invoice or billing statement?

Once I have a clearer understanding of your current situation, I’ll be happy to assist you with greater accuracy. Please feel free to share any additional details you believe are relevant. Screenshots are especially helpful and much appreciated.

Thank you for your patience and your understanding. If you have any additional questions, please feel free to reach out.

I'm looking forward to your reply.

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