laptop keys not work

Question

my dell laptop keys not working windows 8.1..?
2_3 keys are working but not the whole laptop keys workings can anyone help to solve this issue kindly

Answer 1

Hi, I'm Bernard. I'm happy to help!

Based on your inputs, this issue might be caused by a driver issue or a hardware-related problem. To check, I recommend connecting an external keyboard and testing if it works properly. If the external keyboard works fine, this indicates that there may be an issue with the laptop's built-in keyboard. However, if the external keyboard is also not working, kindly follow the steps below to manually roll back the keyboard driver.

-Press the Windows key + X

-Go to Device Manager

-Expand the Keyboards

-Look for your Keyboard driver

-Right-click and click Update Driver

-Select Browse my computer for drivers

-Click Let me pick from a list of available drivers on my computer

-Choose an old driver or another driver name, then select it and hit next until it installs.

-Restart the PC and check.

Answer 2

Try these steps in order:

1. Check whether this is a hardware issue.
   • Open the on-screen keyboard and test the missing keys there.
   • If the on-screen keyboard works, connect an external USB keyboard if available.
   • If the external keyboard works but the built-in laptop keys do not, that points to a laptop keyboard hardware problem and the keyboard may need replacement.
2. Reseat the keyboard connection state.
   • If the keyboard was unplugged, docked, or undocked while a key was held down, Windows can behave as if a key is still pressed.
   • Press these keys one at a time: Ctrl, Shift, Alt, and Windows.
   • Then open the on-screen keyboard once, which can reset the physical keyboard state.
   • If needed, restart the laptop.
3. Check the basic hardware connection path.
   • If using any USB keyboard for testing, unplug it, wait briefly, and plug it back in.
   • Try a different USB port.
   • If a USB hub is being used, connect the keyboard directly to the laptop instead.
   • Check for dirt or debris blocking the affected keys.
4. Update or reinstall the keyboard driver.
   • In the taskbar search box, type device manager, then open Device Manager.
   • Expand Keyboards.
   • Open the keyboard device, go to the Driver tab, and select Update Driver.
   • Also check Windows Update: type check for updates in the taskbar search box, open Check for updates, and run Check for updates.
   • If the issue started after a major Windows update, running Windows Update again can reinstall missing device drivers.
5. If the problem started after resume from Connected Standby on Windows 8.1:
   • Install update rollup 2903939.
6. If function keys specifically do not work when Microsoft Japanese IME is enabled on Windows 8.1:
   • Install update 2919355.

If only a few built-in keys fail, while the on-screen keyboard and an external keyboard work normally, the most likely cause is a hardware fault in the laptop keyboard.

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• Some Keys on Keyboard Not Working - Microsoft Q&A