The suscription was charge in my credit card on Aug 09, and the account is suspended. Please I need reactivate my account or reimburse the payment

Question

The subscription was charged to my credit card on August 9, and the account is suspended. Please I need reactivate my account or reimburse the payment

Answer 1

If there is no other order or subscription that is present on your account (when you check it at account.microsoft.com/services), this means that the payment method or the card that you are using got caught somewhere from the last time that you have used it and this has caused an unauthorized charge and in this case it is best to reach out to the bank to block and replace your card to avoid additional or future unwanted charge/s. It is also a good measure to temporarily lock it from the bank's website or the bank's mobile app as soon as possible and request for a refund from the bank from the fraudulent charge that happened.

Answer 2

Hello, good day and thanks for your question. Sorry to know about this and I understand that you have encountered an issue with your account in which your Microsoft 365 subscription got affected as well.

May I check and confirm on what do you meant by the account got suspended, were you unable to login completely with it?

You can also attach a screenshot here for reference but please do not include any personal information.

Answer 3

The charge is already charge in my credit card but the account is suspended, If I reactivate Microsoft will charge again or charge two time in the coming months