how to fix keyboard

shirley woodburn 0 Reputation points
2026-08-14T16:08:30.2633333+00:00

l bought and installed a new wireless mouse and now my keyboard doesn't work, I have to use the on-line keyboard. I don't have a touch screen monitor

Windows for home | Windows 10 | Devices and drivers
0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. David-M 128.2K Reputation points Independent Advisor
    2026-08-14T16:46:26.73+00:00

    Hi. I'm David, and I'm happy to help you.

    To help narrow down what happened, please clarify the following:

    • Did the new mouse come with a small USB receiver (dongle) that was plugged into the computer?
    • Was an existing USB receiver unplugged or swapped out to make space for the new mouse? (If the keyboard is wireless, it requires its own USB dongle plugged in to work.)
    • Is the keyboard wireless or connected with a cable? If wireless, do any indicator lights turn on?
    • If both the keyboard and mouse use separate USB receivers, are they plugged into ports right next to each other, or can one be moved to a different USB port on the computer?

    Looking forward to your reply.

    Was this answer helpful?

    0 comments

  2. AI answer

    2026-08-14T16:08:46.8+00:00

    Try this in order:

    1. Remove the Bluetooth or wireless keyboard/mouse conflict
      • Go to Settings > Bluetooth & devices.
      • Remove the newly added wireless device if possible.
      • Turn Bluetooth off temporarily if the mouse uses Bluetooth.
      • Restart the PC and test the built-in keyboard again.
    2. Check keyboard accessibility settings
      • Go to Start > Settings > Ease of Access > Keyboard.
      • Make sure keyboard features such as Sticky Keys, Filter Keys, and Toggle Keys are turned off.
    3. Reinstall the keyboard driver
      • Open Device Manager.
      • Expand Keyboards.
      • Right-click each keyboard device and choose Uninstall device.
      • Restart the PC. Windows should reinstall the keyboard driver automatically.
    4. Update the keyboard driver
      • In the taskbar search box, type device manager and open Device Manager.
      • Find the keyboard device.
      • Double-click it, open the Driver tab, select Update Driver, and follow the prompts.
      • Also check Windows Update by searching check for updates from the taskbar and installing any available updates.
    5. If this is a USB wireless mouse, check the receiver connection
      • Unplug the USB receiver, wait about 10 seconds, then plug it back in.
      • Try a different USB port.
      • If the receiver is connected through a USB hub, connect it directly to the PC instead.
      • If the receiver was plugged into a front USB port, try a rear USB port.
    6. Use the On-Screen Keyboard without a touchscreen
      • Windows does not require a touchscreen for this.
      • Go to Start > Settings > Ease of Access > Keyboard and turn on Use the On-Screen Keyboard.
      • Use the mouse to select keys on the screen.
    7. If the keyboard stopped working right after disconnecting or reconnecting devices
      • Press Ctrl, Shift, Alt, and the Windows key one at a time.
      • Then open the On-Screen Keyboard. This can reset the physical keyboard state.
      • If needed, reboot the PC.
    8. If the keyboard still does not work at all
      • Test it on another PC if possible.
      • If it does not work there either, the keyboard may need to be replaced.
    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.