I am getting billed multiple times and don't know why

Question

I have been billed 3 times for 19.99 in the past month, don't know why

Answer 1

Please note that Microsoft Q&A is a user-to-user forum. We do not have access to accounts or billing systems. Please use the instructions in the following article to investigate a billing charge from Microsoft:

https://support.microsoft.com/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

Note: If you cannot find the charge under your primary Microsoft account, it may be associated with a different Microsoft account. Try to recall any other Microsoft accounts you may have used in the past and check those as well. Also, ask any family members who may have used your payment card in the past, as the charge could be associated with their Microsoft account. You can use the instructions in the article above to help investigate the charge.

Then follow the instructions here to cancel your subscription and request a possible refund:

https://support.microsoft.com/accounts-billing/subscriptions/how-to-get-a-refund-on-a-microsoft-subscription.

---

If it doesn’t work or you need further assistance, for your security and privacy, I recommend contacting Microsoft Billing Support directly, as this request involves personal or sensitive information that should not be shared in a public forum.

Click this link: https://support.microsoft.com/contactus/

Sign in to your Microsoft account.

Select Microsoft 365 > Click 'Get home support'.

Type "Chat with an agent" from the text field and press Enter.

Click "Contact support" at the bottom.

Select the product you need help with.

Follow the prompts to connect with a live agent or request a call back.

Answer 2

No I want to talk to a real live person, now

Answer 3

Common reasons for multiple Microsoft charges in one month include:

• A subscription has recurring billing enabled.
• A charge came from a different Microsoft account.
• A previously declined charge was charged again.
• A family member used the same payment method.
• A pre-order, split order, or in-app purchase was billed.

For Microsoft 365 subscriptions, another charge can also happen when:

• A subscription renews and billing changes cause two invoices in the same month for different service periods.
• Changes to an existing subscription, such as adding licenses, are billed the next day.

To investigate:

1. Go to the Manage your payments page and select Investigate for the charge.
2. Check Services & subscriptions and Order history for every Microsoft account that might have been used.
3. If the charges are not found in any Microsoft account, contact the card issuer or bank to dispute the charge, because it may be unauthorized.
4. If the charges are found and are incorrect, contact Microsoft Support for billing help.

If a subscription was recently canceled, a charge can still appear if cancellation happened too close to the billing date. Cancellations must be more than 2 days before the billing date.

---

• How to investigate a billing charge from Microsoft
• Understand your invoice for your Microsoft MCA billing account
• Unable to cancel your Microsoft subscription