issue on updating billing address

Question

hi everyone

Every time i try to update my billing address in my profile it failes.

What should i do?

Answer 1

Hi Mehdi Talebi,

Sorry you’re having trouble updating the billing address.

Instead of changing it from your general profile, try updating it directly under Microsoft account > Payment & billing > Payment options. Select the card, choose View or edit card, and enter the address exactly as it appears on your bank or card statement, including the postcode and any abbreviations.

If it still will not save, try these alternatives:

• Use a different browser or device.
• Remove and add the payment method again if possible. Do not remove it if it is the only payment method linked to an active subscription or outstanding balance.
• Try another supported payment method, such as another card or PayPal where available.

If none of these suggestions work, please contact Microsoft Billing Support so they can review your account and help update the billing information. Since this is a user-to-user forum, contributors and moderators cannot access your account or billing records or make changes on your behalf.

Here's how to reach out to the Support Team (live chat or callback request):

1.  Go to: https://support.microsoft.com/home/contact
2. In the search box, enter a short description of your issue. Then choose "Get Help"
3. Scroll down and select Sign in to contact support for further assistance (please sign in using a personal Microsoft account). Then follow the on-screen prompts to reach Support Team.

Tip: Support chat availability may vary by country/region, product, and support hours. If you can't get in touch with a chat agent right away, trying again later or at a different time may help.

Hopefully your concerns will soon be addressed. Thank you so much for your patience!

Best regards.

Answer 2

If the billing address update fails in a Microsoft account profile, first check whether the account profile has a valid language and country/region set. A missing or invalid locale can block address updates and cause save failures.

Try this:

1. Open the Microsoft account profile at https://account.live.com.
2. Go to Your info.
3. Verify that language is filled in correctly.
4. Verify that country/region is correct.
5. Save any changes.
6. Try updating the billing address again.

If it still fails, try the update again in an incognito/private browsing window.

For Microsoft 365 business subscriptions, billing address changes are also done in the Microsoft 365 admin center, and the steps depend on the billing account type:

• MCA: Billing > Billing accounts > select billing account > Billing profiles > select billing profile > Bill-to address > Edit
• MOSA: Billing > Bills & payments > Payment methods > select payment method > Edit

To make these changes in Microsoft 365 business billing:

• MCA requires Billing account owner/contributor or Billing profile owner/contributor.
• MOSA requires at least the Billing Administrator role.

Also note: the country/region for the subscription can’t be changed. If the organization’s country/region must change, a new account and new subscription are required.

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References:

• Can't update my billing address - Microsoft Q&A
• can not update billing address - Microsoft Q&A
• How to manually update my billing information or reactivate my Skype Credit? - Microsoft Q&A
• Change the billing addresses for your Microsoft business subscription
• Context # Change the billing addresses for your Microsoft business subscription