Hotmail account access denied

Scott Weiss 0 Reputation points
2026-08-15T10:50:06.7666667+00:00

I haven't used my hotmail account for years. The only reason that I still have it is because it's tied to my appleID - which i can't seem to change. I need to access it now because i purchased something that was routed to my hotmail unfortunately. When i tried to go through the recovery steps, i didn't have enough information to get back in. I'm not sure what to do now.

Outlook | Web | Outlook.com | Account management, security, and privacy
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  1. Darhyl Amizola 49,955 Reputation points Independent Advisor
    2026-08-15T11:43:57.8266667+00:00

    Hey there! Nice to meet you!

    Since you mentioned that you haven't used your Hotmail account for years, I'm afraid your account may have already been deleted/closed due to inactivity.

    As stated by Microsoft, accounts that have not been signed in or have been locked for more than 2 years will be deleted due to inactivity, and they can no longer be recovered: https://support.microsoft.com/topic/microsoft-account-activity-policy-7c0a9fa7-0982-b7c6-fd72-df852b63699f

    Thank you for your understanding.

    Best regards,

    Darhyl

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