I reinstalled Office due to an Outlook account error, but it shows up like that.

Thompson Eva 0 Reputation points
2026-08-15T11:49:19.02+00:00

I reinstalled Office due to an Outlook account error, but an error code appears. Error Code: 30016-22. What should I do?

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
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  1. Demi Nguyen 2,510 Reputation points Independent Advisor
    2026-08-15T12:37:47.1166667+00:00

    Hello Thompson Eva,

    To help isolate the issue, please perform the following troubleshooting steps and let me know the results afterward.

    Step 1: Completely uninstall Microsoft 365/Office

    Close all Office apps (Word, Excel, Outlook, Teams, OneDrive).

    Run the uninstall troubleshooter from Microsoft Support, it opens the Windows Get Help app and walks you through removal.

    After the uninstall process is completed, please restart the computer.

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    Step 2: Temporarily disable Windows Firewall

    Windows Defender Firewall or third-party antivirus software may occasionally block certain installation or provisioning processes that require elevated permissions.

    Please temporarily turn off Windows Defender Firewall by following these steps:

    • Press the Windows key to open the Start menu.
    • Type "Windows Defender Firewall" and open it.
    • Click "Turn Windows Defender Firewall" on or off from the left pane.

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    • Select Turn off Windows Defender Firewall (not recommended) for both: Private network settings and Public network settings

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    Additionally, if any third-party antivirus or security software is installed, please temporarily disable it as well.

    After that, please perform a fresh Office installation by following the instructions in this article: Download, install, or reinstall Microsoft 365 or Office 2024 on a PC or Mac | Microsoft Support

    Once the installation is complete, please remember to re-enable Windows Defender Firewall and any antivirus software to ensure your device remains protected.

    I look forward to your update.

    Kind regards,

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