i renewed my 365 account but have no product key and cannot use it

Melanie Gooding 5 Reputation points
2026-08-15T16:59:25.37+00:00

I renewed my subscription on 18 July 2026

Order number: PII removed.

I have not received product key and i cannot use the subscription

My personal laptop recently crashed and died and I want to use the subscription on my son's laptop.

Help me please I am finding this very frustrating and annoying having just paid for this subscription.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
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  2. EmilyS726 273.4K Reputation points Independent Advisor
    2026-08-15T17:32:11.9866667+00:00

    Order from Microsoft doesn't come in the format of product key. Your Microsoft account serves as license.

    Please go to https://www.office.com

    Sign into the Microsoft account you used for the subscription. Click on the 9-dot icon on the upper left > More apps.

    Then on the upper right, click on "Install apps". This will now download the installer file. Once downloaded, click on the file to install. It will install the Desktop version of the apps for you then.

    https://support.microsoft.com/office/download-install-or-reinstall-microsoft-365-or-office-2024-on-a-pc-or-mac-4414eaaf-0478-48be-9c42-23adc4716658

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