security information changed my account got hacked

Question

need help retrieving account hacker changed security information and made the email a bibimail email

Answer 1

Hi,

Microsoft account recovery is a fully automated process.

In this situation, the only way to recover the account is by using the Microsoft account recovery form. For the link and instructions, please refer to Step 3 in the article below:

Help with the Microsoft account recovery form:

https://support.microsoft.com/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

You can submit the recovery form up to twice within a 24-hour period. If your first attempt is unsuccessful, you can try again and provide any additional information you remember that may help verify your account ownership.

If the recovery form continues to fail, unfortunately, there is no alternative recovery method available, and the account may not be recoverable.

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If you receive an “Account does not exist” error message, this usually means the hacker successfully changed the primary email address on your account. In this situation, the hacker may have taken over the account, and it is usually not recoverable. I’m sorry.

Answer 2

Use the official hacked-account recovery flow immediately:

1. Run a full antivirus or malware scan on the PC before changing anything.
2. Start the Microsoft hacked account recovery tool: Start.
3. If access is regained, immediately:
   • Change or reset the password.
   • Check connected accounts, forwarding, and automatic replies for unauthorized changes.
   • Review recent sign-ins on the Recent activity page: See your recent activity.
   • Update security methods on the Advanced security options page by adding another way to sign in or verify it’s you.
4. If the account is blocked because of unusual sign-in activity, use the Sign-in Helper: Sign-in Helper.
5. If the self-help flow cannot recover the account, use the support path in Contact Microsoft Support from the recent activity article.

A changed security email such as an unfamiliar bibimail address indicates the account may be compromised. The supported recovery path is the Microsoft sign-in helper and hacked-account recovery process.

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