outlook.com a appear a rule that I've never created before

Question

outlook.com a appear a rule that I've never created before

Jhonnatan Gil Chaves 0

Hi team, today when I login into my account from 2-3 weeks ago, I saw an abnormal behave on my email! Appear a banner regards to some redirections that I wrote long time ago, but checking my rules appear one rule that I've never configure, I want to identify when and how this rule was created!

I already check from security/login or sessions opened and just appear my current session!

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Answer 1

Haytham-C 5,635 Microsoft External Staff Moderator

Hello Jhonnatan Gil Chaves

Thank you for reaching out and informed us about this abnormal activity, since you already found the culprit that is a rule under your Outlook account, it is best that you remove it right away.

Before we proceed further, may I ask what is your account domain? was it @outlook.com, @live.com or any other domain? was this a personal or work/school account?

It is indeed a strange behavior, as of now, I'm not sure if your account is compromised or not but it is worth checking this article on Help protect your Outlook.com email account just in case.

Since this is a user-to-user forum and us Moderator do not have any tools or any authorization to provide further investigation, I would advise reaching out to Microsoft Support team so they can deep dive into this abnormal behavior on your account:

Open Outlook app > on the top ribbon click Help > Support > please describe the issue as detail as possible and the Outlook team will provide further help.

Thank you for your understanding.

Jhonnatan Gil Chaves 0 Reputation points

2026-08-18T00:57:52.53+00:00

Appreciate it your quick response!

I try the support option as you mentioned, but this redirect to me to a left panel with a little copilot assistance! Any other option to request some security logs or something like that? Thanks a lot!
Haytham-C 5,635 Reputation points Microsoft External Staff Moderator

2026-08-18T17:15:05.0266667+00:00
Hi again Jhonnatan Gil Chaves

You can also try this step to reach out to Microsoft Support live chat:

Go to Contact Us - Microsoft Support

Select Show expanded list of products > Outlook

Click Get Home Support

Type a brief description of your issue in the search box.

Click Get Help and select Contact Support below.

Go to the Products and services tab and choose the appropriate product.

On the Category tab, choose the appropriate category or an alternative option.

Go to Confirm. Look for and select "Chat with a support agent in your web browser" (during business hours) if available. Explain your situation clearly.

Hope this helps.
Jhonnatan Gil Chaves 0 Reputation points

2026-08-19T02:08:23.5833333+00:00

Appreciate it, I'm currently chat with microsoft support!
Haytham-C 5,635 Reputation points Microsoft External Staff Moderator

2026-08-19T15:54:41.74+00:00

Glad to hear that you're able to connect with Microsoft Support, in case they do provide a reason why the rules appear suddenly, would you mind sharing it in this thread and also a troubleshooting method (if any) so other user who might have the same issue can see it also?

Thank you for your understanding