Charge for 2 0365 Subscriptions on same account

Question

Hi, need help.

I've unwittingly being paying for 2 duplicate subscriptions against the same email account, I have cancelled one but can see no way to discuss with MS to get a refund, any help appreciated. Mike

Answer 1

1

This forum is just a user to user forum, no-one here has any account access, if you are sure no-one else has access to your banking details, using any Microsoft account you may have, try using the steps they provide on this link to find out what that second payment was for.

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

Then use the steps they provide on this link to cancel whatever that second payment was for and get a refund.

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

2

If you are still unable to resolve that second payment problem, you will need to contact Microsoft Support directly, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option

Answer 2

1. Check whether both charges are tied to the same Microsoft account by going to Subscriptions and signing in with the Microsoft account used to purchase the subscription.
2. Find the duplicate subscription and select Manage.
3. Select Cancel or Upgrade or Cancel, then follow the prompts.
4. If one subscription already shows Turn on recurring billing, it is already set to expire and no further cancellation is needed.
5. For a refund, refund eligibility is checked after cancellation for Microsoft 365 Basic, Personal, Family, or Premium subscriptions purchased from Microsoft.
6. If the subscription was purchased through Google Play, Apple App Store, or a third-party retailer, cancellation and refund must be handled through that provider.
7. If refund options are not visible, contact Microsoft Support: go to Contact Microsoft Support, enter the problem, select Get Help, and then choose Contact Support.

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• Cancel a Microsoft 365 subscription
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