I have a recurring charge on a credit card for an account I have forgotten

Question

There is a 40.95 recurring charge on a charge card of mine that is for an account that I have forgotten. I need to find the account and end the subscription.

Answer 1

1

This forum is just a user to user forum, no-one here has any account access, if you are sure no-one else has access to your banking details, using any Microsoft account you may have, try using the steps they provide on this link to find out what that payment was for.

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

Then use the steps they provide on this link to cancel whatever that payment was for and get a refund.

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

2

If you are still unable to resolve that payment problem, you will need to contact Microsoft Support directly, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option

Answer 2

1. Check all personal Microsoft accounts that might have been used for the charge:
   • Open https://account.microsoft.com/services to review Services & subscriptions.
   • Open https://account.microsoft.com/billing/orders to review Order history.
   • Repeat this with any other personal Microsoft accounts that may have been used in the past.
2. If the charge is for Clipchamp, open the subscription in https://account.microsoft.com/services, select Manage, then cancel or turn off recurring billing.
3. If the charge is for Microsoft 365 and the subscription is active, go to the Microsoft account Payment & billing page and review the subscription details. If recurring billing is enabled, it will show Has recurring billing. If needed, turn off recurring billing or cancel the subscription.
4. If the charge cannot be found under the main account, check whether a family member may have used the card on their Microsoft account.
5. If the charge still cannot be matched to any Microsoft account, use Microsoft’s billing investigation and support options. If support also cannot locate it, contact the card issuer to dispute the charge and consider blocking the card and requesting a replacement, because the charge may be unauthorized.

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