Request to correct a typo in Legal Name before upcoming exams

Mohamed Magdy 0 Reputation points
2026-08-17T15:39:08.9666667+00:00

Service: Microsoft Certification Profile

Scenario: I recently scheduled my certification exams. However, I noticed a typo in my legal name on my Microsoft Certification profile (a missing letter in my first name).

Result: My profile name currently does not perfectly match my government-issued ID. I need to update my legal name to ensure I am not denied entry on my exam days due to Pearson VUE's exact-match ID policy.

Next Steps: Following the community guidelines, I have not included my exact name or MS ID here to protect my privacy. Could a moderator please initiate a Private Message with me so I can securely provide my details and my official ID for verification?

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  1. Julian Sharp 45,856 Reputation points
    2026-08-17T15:45:43.1833333+00:00

    You can update your Legal name on your Microsoft Learn profile under Settings https://learn.microsoft.com/users/me/settings

    If you have an exam booked, you will be shown a message and link to contact Credentials support https://aka.ms/credentials-support

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  2. AI answer

    2026-08-17T15:39:23.0166667+00:00

    To correct the legal name on a Microsoft Certification profile before scheduled exams:

    1. Sign in to the Learn profile that needs the correction.
    2. Go to settings.
    3. Follow the instructions to update the Legal Name.
    4. If a message appears stating that support is required because an exam is already booked, use the provided link to file a ticket with Credentials Support.

    This matters because the name on the government-issued ID must exactly match the name on the Microsoft Certification profile for exam check-in. For online proctored exams, legal name-change forms or ID renewal forms are not accepted in place of valid ID.

    For exam delivery or check-in issues, contact the exam delivery partner:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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