Incorrect Credit Card keeps getting charged

Question

Previous credit card keeps getting charged (and fails). I have alreaady updated payment info. 'Would like to speak to a person in Customer Service.

Answer 1

Dear Gail Regan,

I understand that your previous card is still being charged and the payment keeps failing, even though you have already added your new payment information. Adding a card to your account may not automatically change the card linked to the subscription.

Please try the following:

1. Sign in to Services & subscriptions using the Microsoft account that owns the subscription.
2. Find the subscription and select Manage > Change how you pay.
3. Choose the new card. If the subscription shows Past due, select Pay now and use the new payment method.

If the old card is still being charged, please contact Microsoft Billing Support so they can review the account and help correct the payment method. Since this is a user-to-user forum, we cannot access your account or billing details, we can only share suggestions based on our findings and personal experiences.

Here's how to reach out to the Support Team (chat or callback):

1.  Go to: https://support.microsoft.com/home/contact
2. In the search box, enter a short description of your issue, then select "Get Help"
3. Scroll down and select Sign in to contact support for further assistance (please sign in using a personal Microsoft account). Then follow the on-screen prompts to reach Support Team.

Tip: Support chat availability may vary by country/region, product, and support hours. If you can't get in touch with a chat agent right away, trying again later or at a different time may help.

Hopefully your concerns will soon be addressed. Thank you so much for your patience!

Best regards.