I want to cancel 365 subscription - talk to a real person

Question

I want to cancel 365 subscription - I have been trying to get this done for WEEKS the credit card listed is expired. I can not find how to can cancel this. Call me -removed for privacy- Chat - anything

Answer 1

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Hello Stephen Craig

I’m sorry you’re having trouble with this. I understand that you have been trying for several weeks to cancel your Microsoft 365 subscription, but you cannot find the cancellation option and the credit card on the account has expired.

Please note that this is a user-to-user support forum. Contributors and moderators cannot access your account or billing details, cancel the subscription for you, or arrange a phone call, we can only share suggestions based on our findings and personal experiences.

I recommend trying the steps below:

1. Open the Services & subscriptions page and sign in with the same Microsoft account used to purchase Microsoft 365.
2. Find Microsoft 365, select Manage, and then choose Cancel subscription or Upgrade or Cancel. Follow the prompts until the cancellation is confirmed.
3. If you see Turn on recurring billing, the subscription is already set to expire and you should not be charged again.
4. If cancellation is blocked because the expired card has an overdue balance, you may need to settle that balance or update the payment method first.

If you still cannot cancel the subscription, please contact Microsoft Support so they can check your account and help you complete the cancellation.

Note that if the subscription was purchased through Apple, Google Play, Amazon, or another retailer, cancellation must be handled directly by that provider.

Here's how to reach out to the Microsoft Support Team (live chat or callback request):

1.  Go to: https://support.microsoft.com/home/contact
2. In the search box, enter a short description of your issue, then choose "Get Help"
3. Scroll down and select Sign in to contact support for further assistance (please sign in using a personal Microsoft account). Then follow the on-screen prompts to reach Support Team.

Tip: Support chat availability may vary by country/region, product, and support hours. If you can't get in touch with a chat agent right away, trying again later or at a different time may help.

Hopefully your concerns will soon be addressed. Thank you so much for your patience!

Best regards.