my one drive show that i have only 5 gb of storage whereas i have already bought 365 subscription which says 1Tb of storage how can i sync both?

Question

i am already having subscription of Microsoft 365 with 1 TB storage but still in my one drive it shows that i only have 5gb of storage? why? and how to fix the issue so that i can use the 1 TB space for backing and syncing my files? please help.

Answer 1

Hello,

Has it been 48 hours yet since you purchased the subscription? If not, it can take up to 48 hours for the changes to be reflected in your account?

If it has been more than 48 hours, you would need to contact Microsoft billing support. To get help, open the "Get Help" app on your computer (just search for it in the Start menu). or go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Microsoft 365" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.

Answer 2

Does your subscription show as purchased when you sign in at account.microsoft.com? Go to the Subscriptions tab and check.

Are you linked to the correct account in Windows? When you click the OneDrive cloud icon on the taskbar and select View Online, you should be taken to the account associated with your Microsoft 365 subscription without signing in again.

Answer 3

I NEED SUPPORT TO HELP ME OUT TO RESOLVE THIS ISSUE.