Sound system not working

Question

My sound is lost how do I have my sound back. How do I set my sound back, it was working fine and suddenly is gone.

Answer 1

Hi,

In the meantime, please try the steps below to see if they help:

Use an older driver or uninstalling then reinstalling the driver:

1. Press the Windows key + X and select Device Manager.
2. Expand Sound, Video, and Game Controllers.
3. Right-click on your audio driver(Realtek HD Audio, AMD High Definition Audio, etc.)and choose Update driver.
4. Choose "Browse my computer for driver software"
5. Click "Let me pick from a list of available drivers on my computer."
6. Select an older driver from the list and click 'Next.'
7. Follow the onscreen instructions.
8. if the problem continues, repeat 1-3 and hit uninstall device instead.
9. Restart your computer(not shutdown) then check if the issue is resolved.

If the issue pesists, what is the make and model of your device?

1. In the search bar, type MSINFO32 and hit Enter.

Please share a screenshot of that window.

2. Press Windows + X and choose Device Manager.

Click View > Show Hidden devices

Expand Sound, Video, and Game Controllers.

Take a screenshot and share it here.

Answer 2

Try these steps in order:

1. Check the output device
   • Go to Start > Settings > System > Sound.
   • Under Output, make sure the correct device is selected.
   • Make sure the volume is not muted and the slider is turned up.
2. Set the playback device as default
   • Go to Start > Settings > System > Sound.
   • Select More sound settings.
   • Open the Playback tab.
   • Right-click the correct audio device and select Set as default.
3. Turn off audio enhancements
   • Go to Start > Settings > System > Sound.
   • Under Output, select the audio device in use.
   • In Advanced settings, set Audio enhancements to Off.
   • If sound is distorted or still missing, turning off enhancements can help.
4. Run the automated audio troubleshooter
   • In Windows 11, run the Audio troubleshooter in the Get Help app.
   • It automatically runs diagnostics and attempts to fix audio problems.
5. Restart Windows audio services
   • Select Start, type services.msc, and press Enter.
   • Right-click Windows Audio, then select Restart.
   • Right-click Windows Audio Endpoint Builder, then select Restart.
   • Test the sound again.
6. Update or reinstall the audio driver
   • Open Device Manager.
   • Expand Sound, video and game controllers.
   • Right-click the audio device and select Update driver.
   • Restart the PC.
   • If the issue continues, uninstall the audio driver and reinstall the latest version from the device manufacturer’s website.

If the problem started suddenly, the most common causes are the wrong output device being selected, audio enhancements interfering, or the audio driver not working correctly.

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References:

• Fix audio issues when no sound plays from speakers or headphones in Windows
• Fix distorted or crackling audio in Windows