How can I check what my microsoft account details are please.

Question

I got married and my name changed. I updated my microsoft account details with my new name. I have 1 TB storage in my family subscription. I bought a new laptop and it won't recognise my microsoft details and wants me to create a new account but if I do that it will only give me 5GB of storage and also it won't let me transfer my current cloud backup of my entire old laptop to my new laptop

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Answer 1

Hi Robyne Browne

Changing your name after marriage should not affect your Microsoft account, OneDrive storage, or Microsoft 365 Family benefits. If you're being prompted to create a new account, make sure you're signing in with the same Microsoft account that holds your subscription and OneDrive data. Microsoft 365 Family provides 1 TB of OneDrive storage per user, while a new free account would only have 5 GB.

This is a public forum, so no one here can access your account, subscription, or OneDrive data. Please do not post your email address or other personal information.

To contact Microsoft Support:

1. Go to Microsoft Contact Support.
2. Search for "agent support".
3. Select Contact Support.
4. Choose Microsoft 365 and Office or Microsoft Account, then Technical Support.
5. Select Chat with a support agent in your web browser (if available).

When contacting support, explain that you recently changed your name after marriage, have an active Microsoft 365 Family subscription with 1 TB OneDrive storage, and need help accessing your existing OneDrive backup and account on a new laptop.